Support

We're here after
the sale.

Install guides, FAQs, warranty coverage, and direct access to our team — everything you need to get your display up and running.

Install Guides FAQ Warranty Professional Install Contact
Install Guides

Everything you need to get it up and running.

Step-by-step guides for every series we carry. Download PDFs, watch walkthroughs, or follow along online.

COB Lite
COB Lite — Install Guide
Wall prep, power requirements, panel mounting, controller setup, and calibration for the COB Lite wall-mounted display.
Coming Soon
COB Pro
COB Pro — Fine Pitch Install Guide
Fine-pitch handling, ESD precautions, frame assembly, mounting, and controller configuration for the COB Pro wall-mounted display.
Coming Soon
Live Series
Live & Live Lightning — Rental & Staging Guide
Quick-lock cabinet assembly, ground support and fly-rig setup, and signal routing for the Live and Live Lightning touring and event displays.
Coming Soon
Controller Setup
Novastar Controller — Initial Setup
Software install, cabinet mapping, brightness calibration, and input configuration for all Novastar controllers included with your package.
Coming Soon
Pre-Install
Site Prep & Power Requirements
What your electrician and AV team needs to know before your shipment arrives — circuit specs, conduit runs, and structural considerations.
Coming Soon
Video Tutorials
Video Walkthroughs
Visual step-by-step video guides covering panel assembly, controller setup, and common troubleshooting scenarios across all series.
Coming Soon
FAQ

Common questions, answered.

If you don't see your question here, reach out directly — we're quick to respond.

If you have an internal AV, IT, facilities, or technical team, our documentation and remote support can help them install the system. If you prefer a hands-off approach, PixelView installation and commissioning service can be requested.
The right pixel pitch depends on your viewing distance. As a rule of thumb, divide your minimum viewing distance (in feet) by 3.28 to get the maximum ideal pixel pitch in mm. Use our Pixel Pitch Selector to get a tailored recommendation for your space.
Every package ships complete: LED cabinets, mounting structure, LED controller (Novastar), signal cables, power cables, and a printed install guide. Nothing is sold separately that you'd need to operate the display.
Standard packages ship freight within 3–6 weeks of order confirmation. Custom configurations may vary. We send tracking information as soon as your order ships. Freight is delivered curbside — plan for a team to offload and move panels into the install location.
Most installations require a dedicated 20A, 120V circuit per power supply unit. Larger configurations may require 208V or multiple circuits. Exact specs are included in the Site Prep guide and in the technical documentation for your specific series. Always have a licensed electrician review requirements before install.
Our displays are compatible with any HDMI or DisplayPort source — laptops, media servers, PC/Mac, ProPresenter, vMix, Resolume, and most broadcast playout systems. The included Novastar controller accepts HDMI input and handles signal distribution to all panels automatically.
Yes. Use the custom quote form to submit your dimensions, pixel pitch preference, and use case. We'll spec and price a custom configuration for you, usually within 1–2 business days.
Warranty terms are selectable by project, generally from 2 to 5 years depending on product, configuration, and coverage selected. If a covered component fails within the selected warranty period, we help diagnose it and coordinate the correct replacement path.
Warranty

Built to last. Backed to prove it.

Warranty is selected with the project. Coverage generally ranges from 2 to 5 years depending on the product, configuration, environment, and support level you choose.

Warranty Term

2- to 5-Year Warranty Options

Choose the warranty term that fits the project, budget, and expected use. We confirm the available coverage before you approve the quote.

  • Selectable coverage term
  • Project-specific warranty scope
  • Clear coverage before approval
  • No hidden standard-term assumption
Coverage

Coverage Matched to the System

The selected warranty is matched to the display type, environment, electronics, mounting approach, and how the system will be used.

  • LED cabinets and modules
  • Controllers and electronics
  • Power and signal components
  • Mounting and structural scope
Support

Support After the Sale

After delivery, PixelView stays involved with remote support, troubleshooting guidance, documentation, and replacement coordination when needed.

  • Free remote support
  • Setup and troubleshooting help
  • Replacement-path coordination
  • Long-term relationship support
Professional Install

Not a DIY person?
We've got you.

PixelView offers professional installation as an add-on with any package. One of our service engineers travels to your site, handles the full mount, cables everything, configures the controller, and commissions the display — turnkey.

Available nationwide — we travel to you
Flat-rate pricing — no surprise travel fees
Mount, cable, configure, and commission
Ask for it when you request your quote
Browse Packages Questions? Contact Us

What's included

📐
Site survey & layout
Engineer reviews your space, confirms mounting surface, power, and data runs before installation day.
🔩
Full mount & assembly
Structure mounted to wall (or rigged for staging), all panels assembled and locked into place.
🔌
Power & signal cabling
All power and data cables run and dressed. Controller connected and mapped to your display layout.
✅
Commission & handoff
Display calibrated, content tested, and your team walked through day-to-day operation before we leave.
Available with quote
Professional installation is available as a flat-rate add-on when you request any package. Pricing varies by package size and location.
Contact

Get in touch.

Sales questions, technical help, or post-install support — we respond fast. Based in Central Florida, serving the whole country.

Contact Form

Best for detailed questions, quote requests, and technical support. Send the details and our team will follow up fast.

Open Contact Form

Response time: same business day

Phone

For urgent questions or if you'd prefer a live conversation. Available Monday–Friday, 9am–6pm Eastern.

Coming Soon

Mon–Fri · 9am–6pm ET

Quote Request

Need a custom size, special configuration, or bulk pricing? Fill out our detailed quote form and we'll turn it around fast.

Submit a Quote Request

Ready to get started?

Browse our packages or send us your project details for a current quote.

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